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Job details
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| Job Title: |
2nd/3rd Line Support Analyst - Microsoft, AD, Exchange - Leeds |
| Job Category: |
Info Technology [ View All Info Technology Jobs ] |
| Job Reference: |
AK/L/011056 |
| Job description: |
2nd/3rd Line Support Analyst - Microsoft, AD, Exchange - Leeds
Package: up to £30k, Pension & Private healthcare
A leading supplier of IT software & Managed Service solutions within the public sector market require a senior Support Analyst to proactively manage Client•s infrastructure, own 2nd line problem resolution and ensure the customer is updated in a timely manner.
In execution of your duties, you will:
• Responsible for hosted and non-hosted server environments and associated support procedures.
• Work on project based tasks, to support the implementation team utilizing recognized project management principals.
• Responsible for ownership of customer issues reported through to conclusion/appropriate escalation.
• Follow approved procedures with regard to change control and documentation standards.
• Dealing with a wide customer base
• Site visits to data centre and customer premises
• Fault diagnosis and resolution with end to end management and recording.
• Provision of out of hours (weekend and evening) support via home VPN on a rota basis.
• Development of customer and third party relationships
• Ensure that reported issues are resolved within service level agreements (SLA•s).
• Ensuring technical handover from implementation to managed services of data centre support.
• Share knowledge with team members and coach junior members of the team.
To be considered, you will need:
3-5 years experience providing technical support with an in-depth knowledge of Windows Server 2003/2008 architecture and trouble-shooting is essential - Experience in supporting the following technologies is required:-
• Microsoft Windows 2003/2008 AD Infrastructure Services
• Microsoft Exchange 2007
• Microsoft Office Communications Server 2007
• Microsoft Office Sharepoint Services 2007
• Microsoft SQL Server 2005/2008
• Microsoft System Centre Configuration Manager 2007
• Webmashal 6.0
• Symantec Backup Exec
• ESX 4.0 vsphere
• Network connected SAN and Clustering technologies (SAN/NAS)
• Internet Information Server 6/7
• Active Directory administration 2003/2008
• VMWare Infrastructure administration
• Backup technologies and methodology
• Microsoft Systems Centre Operations Manager 2007 (SCOM)
Key words, •MCSE•, •MCP, •2nd Line•, •scom•
We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. |
| Skills: |
MCSE, MCP, SCOM, 2nd line, Support, AD, Exchange |
| Language requirements: |
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| Employment type: |
Full Time |
| Salary: |
25000 |
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Other Information |
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| Degree: |
Unspecified |
| Experience (year): |
Unspecified |
| Job Location: |
Leeds, Yorkshire |
| Address: |
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| Benefits and Other Informations: |
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| Post Date: |
05/02/2010 / Viewed 73 times |
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Contact Information |
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