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Job details
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| Job Title: |
HR Business Partner |
| Job Category: |
HR/Recruiting [ View All HR/Recruiting Jobs ] |
| Job Reference: |
11574 |
| Job description: |
The introduction of the Payroll and Client Services business partners is to bridge the gap between the recently formed Budapest pay & bill team & business(the face of Hungary) and facilitate significant improvement in the business administration of candidate and client recording. We therefore are looking to recruit 5 Professional customer focused administrators who will be entrenched in brands who understand all aspects of the processes for payroll & billing and bring another dimension to customer service.
The successful candidate must have a strong customer service background in a high pressure, fast-paced environment as well as excellent communications, customer support, and organisation skills. The successful candidates will respond to inquiries and requests from external customers, sales staff and support customers in a professional and timely manner. The Payroll and Client Services business partner is the company's -Company Ambassador- to current, past and future customers and is the trusted advisor of business.
The business partners will be customer advocates who are the point of contact for customers and stakeholders to assist coordinating best of class service delivery to our valued customers.
Summarised Objectives
- Liaise daily with dedicated Budapest payroll staff and UK credit controllers regarding
issues, queries and challenges to services
· Be point of escalation for consultants and managers in the business
- Investigate and solve customers problems (these may be more complex or long-standing
issues that have been escalated)
- Work closely with business and act on reducing current business errors such as no
placements, adjustments, CHAPS, Purchase orders
- Assist in & delivering training modules to sales staff on key aspects of processes and
quality recording requirements.
- Manage and ring fence specific clients and workers who have been identified as high
risk.
- Strong ability to overcome objections and enthusiastically resolve customers concerns
while consistently providing superior levels of customer service
- Provide support in maintaining high levels of accuracy in recording by owning specific
responsibilities aligned to but not limited to key business accounts.
- Ability to suggest/recommend improvements to the various key administrative customer
focused procedures
Key competency criteria
Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner
1. Proven experience in the Payroll and Client Service disciplines
2. Excellent customer interaction skills
3. Articulate, enthusiastic, confident and persuasive communicator
4. Proven problem solver
5. Ability to overcome objections, defuse upset customers and effectively resolve customer
concerns
6. Personal drive to meet individual and team targets
7. Exercise good judgment, initiative and decision-making skills.
8. Strong interpersonal and communication skills, and a positive work ethic
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| Skills: |
hr |
| Language requirements: |
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| Employment type: |
Full Time |
| Salary: |
25000 |
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Other Information |
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| Degree: |
Unspecified |
| Experience (year): |
Unspecified |
| Job Location: |
London, London |
| Address: |
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| Zip/Postal Code: |
W1 |
| Benefits and Other Informations: |
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| Post Date: |
03/03/2010 / Viewed 187 times |
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Contact Information |
| Company: |
CPD Recruitment |
| Contact Name: |
Peter George FIRP |
| Contact Email: |
13500239@jobs.jobmate.biz |
| More Details: |
Company direct Application Link to read more about this job. |
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