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Job Title:
Quality Assurance Officer
Job Category:
Finance/Banking  [ View All Finance/Banking Jobs ]
Job Reference:
Job description:
A Quality Assurance Officer is required to work within a PE backed Financial Services business

The Quality Assurance Office will have the following roles and responsibilities:

* Monitoring calls to ensure they meet Quality Assurance standards based on predetermined criteria in the Quality Scorecard
* Completing accurate assessment forms for each observation and ensure a consistent approach is maintained
* Contributing to the creation of the Quality Assurance guidelines
* Compilation and recording of Quality Assurance results
* Providing feedback to the Risk & Compliance Monitoring Manager on any areas of weakness being identified to assess any knowledge gaps/training requirements business-wide
* Maintaining/developing knowledge with industry regulation and any changes to FCA / ICO / FOS / OFCOM/ ASA rules and guidelines
* Providing feedback to the Risk & Compliance Monitoring Manager and Monitoring Officers to consider applications where fraud or high-risk activity has been identified
* Assisting the Risk & Compliance Monitoring manager to complete ad-hoc quality reviews as required

If you are interested in this role please apply online via this advert.
Skills: Quality Assurance Officer
Language requirements:
  • English-very good
Employment type: Full Time
Salary: Up to £28000 per annum GBP
Other Information
Degree: Unspecified
Experience (year): 2
Job Location: Manchester, Greater Manchester
Zip/Postal Code: M1
Post Date: 08/11/2019 / Viewed 12 times
Contact Instructions: Register your CV with Diamond4jobs and apply online.