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1st Line IT Support - Helpdesk

Posted 28/09/2021
£ Attractive
Full time

JOB TITLE: 1st Line IT Support - Helpdesk
LOCATION: Oxfordshire
SALARY: £23,000

Our client is a well-established not for profit trust who for over a century have been helping provide the disadvantaged in Lincolnshire a better life. As a result of their company culture and continually striving for excellence they are now one of the UK's largest organisations in their field employing over 4000 people. This has been achieved by maintaining a people centric approach, treating both their customers and staff with respect.

We are proud to be an integral part of our client's growth plans over the coming years.

The IT Helpdesk Support Consultant will be required to:
*Provide first line support to all users over the phone, face-to-face, by email and via remote software and the IT Service Desk web portal.
*Provide a single point of contact for non-IT staff and logging all calls received.
*Carry out service requests in line with relevant policies and processes.
*Carry out first fix, diagnosing and resolving technical issues.
*Installation, configuration and maintenance of desktop and laptop hardware and software
*Setting up new users, disabling expired accounts and completing internal users moves, including phones
*Carry out documented routine scheduled tasks to support the effective operation of the IT Department.
*Work with 3rd party suppliers to resolve support issues and fulfil maintenance and technical management tasks.
*This job will require a mixture of home office working and work in the office.

Our client is looking for a strong IT 1st Line Support candidate with the following skills and experience:
*Experience of working with dynamic and fast-moving IT environments providing 1-2-1 support to users whilst escalating internally and highlighting service improvements.
*5 GCSEs at C grade or above, including Maths and English
*Proven experience of supporting ICT hardware and software in a large organisation.
*Proven ability to communicate with colleagues with varying levels of ICT skills in potentially pressured circumstance
*Proven ability to use ICT systems, and tools to provide remote support including resolving incidents, reimaging devices and installing software
*Good troubleshooting and communication skills.
*Full driving license and access to a vehicle to use for business travel

ALTERNATIVE TITLES: 1st Line Support, IT support Engineer (1st Line), IT Support, Infrastructure Engineer, Networks Support, IT Business Systems Support

This role is commutable from:

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.

Mana Resourcing Ltd

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