Service Advisor

Service Advisor - Premium Automotive Brand (Brighton)
£29,500 Basic | OTE £40,000 | Full-Time

An exciting opportunity has arisen for an experienced Service Advisor to join a busy and high-performing team at a premium automotive dealership in Brighton.

This role is ideally suited to someone who is highly organised, customer-focused, and confident in delivering a first-class service experience. You'll also benefit from a structured, manufacturer-led training programme, offering ongoing development and accredited status.

The Package:

* £29,500 basic salary
* On-target earnings of £40,000
* Monday to Friday: 8:00am - 6:00pm
* 1 in 4 Saturdays: 8:00am - 1:00pm

Key Responsibilities:

* Liaising with customers regarding outstanding work and service updates
* Managing bookings including appointments, reservations, and MOTs
* Maintaining accurate customer records and supporting database growth
* Delivering excellent customer service and processing payments
* Keeping customers informed throughout their vehicle's time in the workshop
* Accurately completing job cards and documentation
* Working closely with internal departments to maximise opportunities
* Managing courtesy cars effectively
* Handling customer queries and complaints in a professional manner

About You:

* Minimum 2 years' experience as a Service Advisor (essential)
* A confident, customer-focused individual who thrives in a fast-paced environment
* Strong communication skills with the ability to build rapport and clearly explain information
* Well organised with the ability to prioritise workload effectively
* A team player with a proactive and professional approach

Desirable:

* Experience within a franchised dealership or premium brand environment
* Knowledge of service department systems and processes

This is a fantastic opportunity to join a successful team within a premium automotive environment, offering strong earning potential and career progression.